FAQ

Frequent Asked Questions

Shipping Information

As ordering from China with free shipping on an online marketplace UpUns, the available shipping methods can vary. Some common shipping methods for free or low-cost shipping from China include:
1,ePacket: This is a popular shipping method for small and lightweight items. It is often offered for free or at a low cost and provides tracking information.
2,China Post Registered Air Mail: This shipping method is commonly used for small to medium-sized packages. It offers tracking and is generally more affordable but slower compared to express shipping options.
3,Seller's Free Shipping: Some sellers on online marketplaces may offer their own free shipping methods. These methods can vary depending on the seller's arrangements and may not always provide tracking.
It's important to note that shipping methods can differ based on the individual vendor seller or the policies of the UpUns marketplace. It is advisable to check the shipping options and details provided by the seller or refer to the UpUns marketplace's shipping policy for specific information on available shipping methods when ordering from China.

Yes, UpUns marketplace does offer international shipping for most of its products without including Tax. However, it's important to note that while UpUns may provide free shipping for international orders in general, there may be exceptions for certain remote districts or regions where additional shipping fees may apply. These exceptions are typically outlined in the product listings or during the checkout process. To determine if a specific product is eligible for international shipping and to check if any additional fees apply, it is recommended to review the product details, shipping information, and any applicable terms and conditions provided by the Store Vendor Seller of UpUns marketplace.

Payment

UpUns marketplace accepts a variety of payment methods, including major credit and debit cards (such as Visa, Mastercard, American Express), PayPal, and potentially other popular mobile payment apps like Apple Pay or Google Pay. However, for specific and up-to-date information on the accepted payment methods, it is recommended to refer to the payment or FAQ section on the UpUns marketplace website or contact the support of the Vendor Seller.

UpUns marketplace is encrypted with SSL (Secure Sockets Layer), it provides an added layer of security for online transactions. SSL encryption helps protect sensitive information, such as personal and payment details, by securely encrypting the data transmitted between the buyer's device and the marketplace's servers. This encryption ensures that the information remains private and cannot be intercepted or tampered with by unauthorized individuals. Therefore, UpUns marketplace has SSL encryption in place, it can enhance the safety and security of buying online from the platform.

Orders & Returns

To place an order on UpUns marketplace, follow these general steps: First, create an account on the UpUns website and log in. Browse through the product listings and select the item you wish to purchase. Review the product details, including price, shipping options, and seller ratings. If satisfied, click on the "Add to Cart" or "Buy Now" button. Proceed to the checkout page where you will provide your shipping address and select a payment method. Enter any required discount codes or coupons if applicable. Review your order details, including shipping costs and total amount, and click on the "Place Order" or similar button to confirm your purchase. Keep track of your order status and any shipping updates provided by UpUns and the store vendor seller.

To modify or change an order on UpUns marketplace, you can typically follow these steps: First, log in to your UpUns account and navigate to your order history or account settings. Locate the specific order you wish to modify and click on it to view the order details. Look for options such as "Edit Order" or "Modify Order." Click on the relevant option and make the necessary changes to your order, such as updating the quantity, changing the shipping address, or selecting a different product variant. If the order has not been processed or shipped yet, your changes should be reflected. However, if you encounter any issues or if the order has already been processed, it is advisable to reach out to UpUns customer support for further assistance in modifying your order.